Generalitat of Catalonia

The Regional Government of the Generalitat of Catalonia has developed C3Cat, a new model for eGovernment based on a Citizen-Care-Centric approach. The focus has been taken forward from a pure and conventional Citizen-Centric vision towards a more innovative perspective where emphasis is transferred into the way that citizens and public administration interact. The approach implies recognizing the importance of broadening and enriching the interactivity between citizens and the administration. C3Cat has been selected as finalist in the European eGovernment Awards 2009.