Contact
The Autonomous Government of Catalonia provides a telephone number for citizens to ask for information and process
procedures and some specialized numbers for more specific needs.
Services and actions of the Catalan Government
Citizen interest issues
Outside Catalonia: 902 400 012
From abroad: 00 34 902 400 012
Per-minute billing: 0,087€. Tax included.
Basic rate. Check with your telephone provider for applicable call charges.
Shortcut
Single emergency number
112
Available 24 hours a day every day of the year. Free call.
Health emergencies, firefighting and rescue, police and civil protection.
Mossos d'Esquadra (Catalan Police)
088
Free call. You can also call from a telephone box without coins.
Fire brigade
085
Barcelona Fire brigade
080
Medical emergency
061
Available 24 h. Free call.
Medical emergency.
FAX Emergencies for the deaf (PDF)
900 500 112
SMS Emergencies for the deaf (PDF)
679 436 200
Information on Social Guarantee Programs
900 15 11 76
Public call for Justice Administration
93 316 41 23; 93 316 41 24
Victim attention number
900 12 18 84
Audience Day (Catalunya Ràdio)
93 202 35 35
Child care
900 300 777
Social risk situations or abuse
Helpline for women suffering from violence
900 900 120
Enquiries relating to situations of violence against women
Postadoptive attention program number
93 483 18 24
Hostel booking
93 483 83 63
By phone
012 Citizen Information
012 is the información telephone for:
Services and actions of the Catalan Government
- Grants and aids.
- Entrance examinations.
- Procedures and actions.
- Organisation of the Generalitat (addresses, telephone numbers, functions).
- Regulations.
- Official Gazette of the Generalitat (DOGC).
- Complaints and suggestions.
- Campaigns.
- Specific services of the Generalitat: consumer affairs, Business Office (OGE), housing, employment Relations, health and safety at work, agriculture, livestock and fisheries.
- Youth Card.
- Catalonia Television TV3 and Canal 33: programming and viewer services.
Citizen interest issues
- Tourism in Catalonia, guides and hostel network.
- Cultural diary.
- Roads.
- Public transports and mobility.
- Weather forecast
- News.
- Europe.
- Other administrations.
012 is also for business by telephone
- Preinscription for exams for the hire of carriers.
- Inscripción for employment camps of the Secretariat General for Youth.
- Information and payment of traffic sanctions.
- Information about housing expedients (adquisition, restoration, certificates).
- Appointment with the Business Office.
Available 24 hours a day every day of the year
Telephone number
Within Catalonia: 012Outside Catalonia: 902 400 012
From abroad: 00 34 902 400 012
Cost of the call
Connection charge: 0,33€ Per-minute billing: 0,087€. Tax included.
Basic rate. Check with your telephone provider for applicable call charges.
012 Twitter account
Shortcut
The service is available from 9 am. to 2 pm. from Monday to Friday (not available on public holidays)
Guidelines for improving contributions to the 012 Twitter account
Anyone is welcome to contribute to this space. In order to foster a constructive and participative environment, we ask you to respect the following guidelines when posting comments or news:
- Contributions should be relevant, i.e., directly related to the services, procedures and topics of interest covered by the 012 service.
- They should be respectful and help maintain a positive environment, and should not offend or violate other people's sensibilities.
- They must not contain personal data or promotional information.
We reserve the right to delete any content we believe does not comply with these guidelines. Thank you in advance for your interest and active participation in this initiative.
Special telephones
Emergencies
Single emergency number
112
Available 24 hours a day every day of the year. Free call.
Health emergencies, firefighting and rescue, police and civil protection.
Mossos d'Esquadra (Catalan Police)
088
Free call. You can also call from a telephone box without coins.
Fire brigade
085
Barcelona Fire brigade
080
Medical emergency
061
Available 24 h. Free call.
Medical emergency.
FAX Emergencies for the deaf (PDF)
900 500 112
SMS Emergencies for the deaf (PDF)
679 436 200
Education
Information on Social Guarantee Programs
900 15 11 76
Justice
Public call for Justice Administration
93 316 41 23; 93 316 41 24
Victim attention number
900 12 18 84
Catalan Language. Comunication
Audience Day (Catalunya Ràdio)
93 202 35 35
Society, citizenry and families
Child care
900 300 777
Social risk situations or abuse
Helpline for women suffering from violence
900 900 120
Enquiries relating to situations of violence against women
Postadoptive attention program number
93 483 18 24
Tourism
Hostel booking
93 483 83 63