| All
sizes of insurance company approve of the Generalitat’s language policy. Table 9. How far do you agree with the
fact that, in Catalonia…?
Idea |
I wholly agree |
I agree to some extent |
I am indifferent |
I disagree somewhat |
I wholly disagree |
Consumers, customers or suppliers should
be addressed in Catalan if they so wish |
86.1 |
13.9 |
- |
- |
- |
All employees and managers dealing with
the general public should know how to read, speak and write in Catalan. |
61.4 |
38.6 |
- |
- |
- |
The Generalitat of Catalonia should
promote the use of Catalan in all economic and social spheres |
55.7 |
37.1 |
5.7 |
1.4 |
- |
5. Interest in Language Services
5.1. General
interest
The majority of
insurance companies (83.3 %) would like to collaborate with the Department for Culture in
the sphere of their services, as they believe that adjusting their products to the
requirements of the Language Policy Act and to the demands of the Catalan public would
help improve their business offer. Of the 72 companies that were interviewed, 60 were
interested in receiving more information about the services of the Department for Culture.
5.2. Interest
according to service type
Most of the
services put forward were rated highly by company managers. In total, 80 % of the
companies interviewed displayed a strong interest in resolving immediate problems (one-off
queries about specific terminology) and information about language tools (both
bibliographical and computer) and the provision of these.
Figure 5, based on
averages, reveals high scores for all services, on a scale where 0 equals absolutely no
interest and 10 a strong interest. The first three services (with averages over 8) have a
particularly strong appeal: information about spell checkers, text checkers and computer
programmes in Catalan, one-off queries about specific terminology and the supply of
specific vocabulary.
Figure 6.
Please indicate your company's interest in the following service offered by the Department
for Culture
5.3. Diccionari Multiterm Assegurances
Just 25 % of UCEAC
insurance companies own a copy of the Diccionari Multiterm Assegurances (Multiterm
Insurance Dictionary), fruit of a collaboration between the Department for Culture and the
UCEAC. Thus, it is clear that the sector is not making extensive use of this tool. A high
proportion of managers (18.1 %) were unaware whether they had a copy of the dictionary,
and 57 % of companies affirm that they do not own a copy of this bibliographical reference
|
