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Sociolingüística catalana


Insurance companies and language uses, attitudes and services, by Institut DEP and Joan Solé i Camardons


CONTINUA


Companies with no intention of increasing their use of Catalan in the years to come put this down primarily to internal reasons: they do not consider it necessary for the normal development of business activity (59.1 %) or they consider that their current use is high enough (40.9 %).

Figure 5. Does your company have plans to increase its use of Catalan in the near future?

4. Evaluation of the Language Policy

4.1. Awareness of the agreement

Six out of ten managers of UCEAC companies are aware of the agreements concluded by the Department for Culture of the Generalitat of Catalonia and UCEAC, the representative for the Catalan insurance sector.

4.2. Agreement with the Language Policy

Nine of ten interviewees accepted that customers should be provided with all documentation, including policies and other documents, in both languages and in separate copies.

Table 8. How far do you agree with the fact that, in Catalonia…?

Language regulation

I wholly agree

I agree to some extent

I am indifferent

I disagree somewhat

I wholly disagree

Signage, permanent signs displaying general information and documents displaying offers in establishments open to the public must, at the very least, be drawn up in Catalan

60.6

23.9

9.9

5.6

-

Policies and other customer documents must be made available as separate copies in Catalan and Spanish

57.7

31.0

5.6

2.8

2.8

Employment contracts may be drawn up in either Catalan or Spanish

42.3

31.0

16.9

7.0

2.8

 

 


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