5. Computer programs
"Service in Euskera"
"Service and operation in Euskera"
|* The organization's computer
programs: programs and standard operating systems in Euskera that are on the market; texts
that are used in these programs: accounting messages, names of files and directories...;
programs that enable you to switch from one language to another: invoicing...
||* The programs must be in
Euskera. If the Euskera version of the program is outdated, it will be considered as an
* Texts should be written in Euskera even though the programs are in another
|* Computer programs outside the
||* All programs that are outside
the organization (for example, Telebanca) should be in Euskera or in both languages. If
they are not, versions in Euskera will be requested.
Following up and evaluating the commitments
Kontseilua will follow up and evaluate
the degree of fulfilment of the agreements. Revising and improving the organizations
annual plan makes it possible to make decisions concerning redirecting actions toward the
established objectives. This is where the Deming Circle, otherwise known as the
PDCA Cycle (Plan Do Check Act), comes in. Organizations must
plan the handling of the commitments they assume by laying out the actions, people in
charge, deadlines, and resources available before carrying them out and before putting
into practice that which they desire to do. It would be a good idea to record and document
all of the actions taken because when the evaluation of the agreements is done; documental
proof will be requested from each organization. The third milestone of this process
consists of revising and checking to see if the results are in line up with what was
planned. It is at that moment, after approximately six months, that follow-up is done by
This factor will
not keep the organization from doing its own internal audits. If it is verified that all
that was planned has been fulfilled, then the organization will move on to the next phase.
If it is determined that what has been planned is not being carried out, the reasons will
be studied and actions will be taken in order to introduce a series of corrective measures
in the plan to be immediately applied thereafter. The purpose of this is to set up a
system that enables us to assure all that has been done by the organization, similar to a
quality assurance system.
After one year,
Kontseilua will evaluate the degree to which the agreements have been fulfilled and, in
the event that they have been satisfactorily fulfilled, the certificate will be renewed
for another year. Due to exceptional circumstances, the first evaluation was recently done
on 203 organizations a year and a half after the certificate was awarded. From May on, 78
other organizations that were awarded the certificate in June of 2001 will be evaluated.
After the first evaluation period, 81 % of the organizations renewed the certificate which
was greater than our projections (75 %).
There are many
possibilities when it comes to doing the evaluation. We always try to give each
organization the lowest possible workload. The possibilities are as follows:
All material will be examined by
Kontseiluas experts in order to subsequently determine if the organization is
deserving of the Bai Euskarari Certificate. No organization is forced to fulfil the
agreements 100 % since they are allowed a certain amount of leeway that is laid out in the
internal procedures of Kontseilua of which they are not notified.
2.5 Cost, use, and promotion of the
image of the Certificate
The cost of obtaining the certificate
varies depending on the size of the organization. The annual cost is 64.51 euros plus 6.45
euros per employee.
Option one is to
use qualitative and quantitative indicators that are defined by Kontseilua, Elhuyar, and
Emun, businesses that are specialized in linguistic revitalization plans and members of
Option two is to
document the balance of the Euskera standardization plan (drawn up by the organization or
with the help of an external consultant), signed and sealed by the organizations
highest ranking officer.
Any other type
of documentation that demonstrates the level of fulfilment of the agreements shall need
prior approval of Kontseilua.