1995-1998 Observacions by sectors
1995-1998 Observacions by organisations
large part of the observations have to do with local institutions such as local councils
and county halls, or with departments and areas within the latter. Nonetheless,
observations have also been made in many private companies and hospitals in part as a
consequence of the launching of the pilot stage of language management. Lastly, IndexplÓ
has also shown itself to be a valid instrument for work with associations and similar
4.1 As we have
said IndexplÓ is an instrument which analyses, at a given moment, the presence and use of
the Catalan language in an organisation.
evaluations obtained are fed into a grid
(PDF 37 KB) so that the computer programme can process the organisation's data.
allows one to diagnose a situation, in the form of indicators representative of the whole,
and basing ourselves upon this we will be able to obtain information which can help us
determine objectives and the drafting of a language plan for the organisation.
application of IndexplÓ requires close and frequent contact with the organisation and for
that reason, it is necessary to have a contact person in the company who is motivated and
helpful. What the organisation communicates to us has to be taken as totally reliable and
4.5 In order
to get the organisation involved, it is important that the people in charge of departments
or areas of the organisation know that InexplÓ is being applied.
4.6 As we have
said, IndexplÓ is formed of a series of indicators common to any type of organisation.
Nonetheless, it may sometimes be difficult to find some of the elements demanded by
IndexplÓ. In such cases the solution is to use elements which can be taken as
the reliability of the tool, and not leave any of the indicators null and void, an element
should always be chosen that can serve as an equivalent, even where this has already been
evaluated previously, or where it is not exactly what the indicator establishes.
To find these
equivalents we should always base decisions on the actual situation within the
organisation. It would be useful to quote some relevant situations:
-In the case
of an area of local council offices which does not have its own invoices, use the ones
used by the unit which this area belongs to.
- In an
association which has only a limited structure, the same leaflet explaining their
activities can be used three or four times as different indicators.
It should be
remembered, on the other hand, that in subsequent observations, it will not be necessary
to use the same equivalent elements, but rather adapt them to the new state of affairs at
IndexplÓ is used from area to area in an organisation it should be borne in mind that the
IndexplÓ of the organisation as a whole can never be calculated as the mean of partial
observations since there are elements that need to be evaluated (scored) differently.
example, the IndexplÓ of a local council will have to be done again, even if we have the
Index of language normalisation index (ILN) of each one of its areas. Obviously, the
information we already have of these organisations can be made use of .Nonetheless, it
will always be preferable to obtain the IndexplÓ by areas and not globally.
besides being a tool for analysis of the linguistic situation of a company or organisation
at the outset, is an instrument that allows successive observations to be made to monitor
an ongoing situation and evaluate the progress in agreed objectives in the language plan.
To do this it is important to have a timetable for the successive applications so that the
development and change in the language situation of the organisation can be appreciated.
4.9 It is a
good idea for the presentation of the IndexplÓ results to the managerial staff of the
organisation be accompanied by a report that explains the main conclusions and where
possible horizons for future actions. The latter should be prepared together with the
managers of the organisation.