Contact
012 Phone
New schedule of specialized attention
Monday to Friday except holidays from 8h to 20h
Transport (roads, FGC railways, local rail services, routes and providers), from 7h to 23h, every day of the year
Telephone number
Within Catalonia: 012
Outside Catalonia: 902 400 012
From abroad: 00 34 902 400 012
Cost of call: depends on service provider
012 is the información telephone of the Government of Catalonia:
The following services are offered:
- Attention and general information on the services and procedures of the Generalitat of Catalonia.
- Attention, information and specialized management for campaigns and specific services.
- Support when carrying out online procedures concerning the Generalitat of Catalonia.
Main services covered:
- Cultural agenda.
- Aids and grants.
- Unemployment.
- Social Welfare and the Family (disability, senior citizens, immigration, childhood and adolescence, social services.
- Catalan language.
- Consumer affairs.
- Official Gazette of the Generalitat (DOGC).
- Companies (work-related accidents, public contracting, private security contracts, cooperatives and labour associations, creditors, renewable energy, opening employment centres, safety plans, registry of accredited companies).
- Education (vocational training, school preregistration, languages).
- Facilities. Centers and services of the Government.
- Housing.
- Transport (roads, routes and transports, FGC railways, local rail services).
- Organisation of the Generalitat (addresses, telephone numbers, functions).
- Traffic fines.
- Tourism in Catalonia, guides and hostel network.
